Send in a Printer or Other Device For Repair

Send in a printer or other device to be repaired or exchanged
1.	You may send in your printer or other device for repair. Please submit your request below. We will email you a form with instructions on packing and shipping your item in for repair, along with your RMA number. Once our technician has assessed your item, we will contact you with an estimate of the repair for your approval. Should you decide to not have your device repaired, there is a $45 evaluation fee.
2.	We also offer many items through our Advance Exchange Program. This allows you to get back up and running much more quickly. To determine if your item is available on advance exchange, enter the part number in the “Search Part Number” box at the top left of your screen, and click GO. Items offered on advance exchange will have an “Exchange Price” showing in the online store which you may order. With the Advance Exchange Program, we will ship your item first along with an RMA number. You will have 30 days to return your defective core to us, or you may be upcharged.
3.	We will not accept items shipped to us without an RMA (Return Material Authorization) number. Items must be shipped freight prepaid and insured to our facility via a traceable method; e.g. UPS, Fedex or USPS with delivery confirmation. We will not accept COD shipments, nor are we responsible for return shipping charges.
4.	A return address label with your RMA number will be included in the package with your advance exchange item. The RMA number will also appear on the packing list and invoice. If you lost this number, you may use this online form to request the number be sent to you again via email.
5.	Core items must be in “as failed” condition. We will not accept cores that have been damaged by lightning strikes, power surges or flooding. We reserve the right to reject any core damaged beyond repair. Cores not properly packed and damaged in shipping will be rejected.