Return a Defective Item

If you are having a problem with an item or a printer that was purchased from Lake Erie Systems, we would like to attempt to resolve the issue over the phone as our first course of action. Before requesting an RMA, call our free tech support line, and ask to speak to a technician. Please call, or have your technical person call, when you are near the item to facilitate troubleshooting the issue. Call 1-800-570-4533 weekdays from 8:30 am to 4:30 pm EST. If a manufacturer's warranty applies, you will be referred to the manufacturer to make a warranty claim.

With certain exceptions (see below), if your item is defective, and it is within 30 days of the ship date, you may request an RMA for a refund or replacement.

If your item was shipped more than 30 days and less than 90 days ago, we will, at our option, repair or replace the product under warranty. If a manufacturer's warranty applies, you will be referred to the manufacturer to make a warranty claim. Warranties vary by product and manufacturer, so please submit your request, and we will respond with the appropriate course of action for your product.

EXCEPTIONS: The following items are non-returnable, unless they are being replaced under warranty.

a.

Print controllers and certain other electronics

b.

Consumables, including but not limited to, ribbons, ink cartridges, toner cartridges, print cartridges, drums, developers, imagers, rollers, transfer belts, photoconductors, electrostatic transfer belt (ETBs), and image transfer units (ITUs)

c.

Special order items including acoustic sound enclosures

All returned defective items, including printers, must have a valid RMA number, and be shipped in the original packaging with ALL the original packing material. Use the prepaid shipping label provided to you, and reference your RMA number on the shipping label, not on the box itself.

Defective items must be returned within 10 days of an RMA being issued.