Committed to Excellence in Customer Service!

Mission Statement

Lake Erie Systems provides the highest quality computer parts, systems, service and support with on-time delivery and ease of ordering. Lake Erie Systems actively pursues and encourages programs that strive to ensure customer satisfaction, employee growth and excellence in quality, while maintaining an acceptable level of profitability.

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Since 1984, Lake Erie Systems and Services, Inc. has been serving the computer maintenance and repair industry worldwide. We provide the highest quality computer parts, printers, printer parts, and support available, with on-time delivery and ease of ordering.

Lake Erie Systems specializes in Lexmark, OKI, TallyGenicom, HP, IER, and Texas Instruments printing solutions, parts, and service. We stock parts and have repair and refurbishment capabilities for some of the earliest models. We use our product knowledge to provide fast and efficient technical support for everything we sell. Our goal is to maintain stock levels of critical parts which may otherwise be out-of-stock from other sources, even the manufacturer. If you are a service company or parts reseller, we have the parts you need, including factory out-of-stock items and end-of-life product lines. For the end-user, we have reliable, high quality heavy duty printers for every application, plus all the consumables and options that may be necessary. Top this off with friendly technical support and that’s Lake Erie Systems.
 

Lake Erie Systems has been successful at keeping the highest level of customer satisfaction through quality service. We ship same-day, world-wide via Federal Express from 8:30AM to 6PM EST. Let us prove to you that doing business with Lake Erie Systems is easy, call our order line at (800) 570-4533 today!

Vision Statement

• We are Dedicated to Serving our Customers
  We succeed by focusing our attention on the customer. The company exists to serve the customer. Their needs give us our direction and purpose. They need to feel and sense our commitment to them.
   
• We Work as a Team
  Teamwork is the basis of our success. We use cooperation as our primary tool in working with others -- employees and departments. We involve people because we value their commitment and ownership in the process. We view successful performance as a group activity. There is nothing we cannot accomplish together. One unit of the Company cannot be successful at the expense of another. Our teamwork and cooperative spirit reaches out to the customer -- we include the customer in our team.
   
• We Each Do All We Can
  We are the Company's most important resource. We are committed. We each have the opportunity and responsibility to develop and learn to use our skills to the highest level. We value diversity. To be successful, we all contribute our ideas and creativity to improving the Company. We are proud of the statement our work makes about us.
   
• We Learn, Change and Improve
  We are open to new methods and we listen and learn from others. We correct our mistakes and we learn from them. We continually strive to be faster, smarter and better then we were the year before.
   
• We Focus on Results
  Each of us knows the level of our customer satisfaction, our response time in delivering services and the cost of these services. We use information about the results we provide so we can improve. There are times when bureaucracy is a barrier to achieving the desired result. Where rules do not add value, we want to change them to better focus on results and customer satisfaction.
   
• We Work with Integrity
  Whenever we make a decision, provide a service or deal with customers, we act with honesty and integrity. People learn from interacting with us that they can continue to trust us. We treat all people equally and equitably.
   

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